How can I get in contact?
At Bono we strive to make your experience as seamless as possible. However, we understand that sometimes you need some extra support.
Contacting is easy and quick:
Open the icon of our chat widget, found at the bottom right of this page.
Fill in the requested information in the fields, as detailed as possible.
Our Bono Bot will select the most suitable employee for you to help you with your request (*if necessary).
We recommend starting one conversation at a time. Don't worry, our team will contact you as soon as possible. Multiple contact attempts via different channels for the same question can delay the response time for you and other customers.
For press and media requests and general questions we can be reached via [email protected].
How do I contact Bono by email?
Our team is available 24/7! Send your email to [email protected]. Make sure you include as much relevant information as possible, such as:
Order number (For example BONO_10101_UK)
Your name and email addresses
A clear description of your question or problem
Supporting photos (if applicable)
This helps us to serve you faster. You can expect a response within 24 hours, although this may take a little longer during busy periods. For faster processing, we recommend using our chat function at the bottom right of the screen.
Contact via contact form
You can also fill in the contact form on our website. We will then respond via email.
Why doesn't Bono have a phone number?
Bono does not have a call center and is not equipped to handle a large volume of telephone calls.
Our brand is built entirely online, including our customer service. Although you may sometimes receive an automated response, all communication channels are managed by real people who are focused on helping you quickly and efficiently.
Almost all questions are answered within 24 hours.