How can I get in contact?
At BONO, we strive to make your experience as seamless as possible. We understand, however, that you sometimes need a little extra support.
Contacting is easy and quick:
Chat
Open the icon of our chat widget, found at the bottom right of this page.
Fill in the requested information in the fields, as detailed as possible.
Our BONO Bot will select the most suitable employee for you to help you with your request (*if necessary).
We advise starting one conversation at a time. Don't worry, our team will get back to you as soon as possible. Multiple contact attempts via different channels for the same question can slow down the response time for you and other customers.
Contact form
Our team is here for you. Send your message via the contact form. Make sure to include as much relevant information as possible, such as:
Order number (For example BONO_10101_UK)
Your name and email addresses
A clear description of your question or problem
Supporting photos (if applicable)
This helps us to assist you more quickly. You can expect a response within 24 hours, although this may take slightly longer during busy periods. For faster handling, we recommend using our chat function.
Why doesn't BONO have a phone number?
BONO does not have a call centre and is not set up to handle a large volume of phone calls.
Our brand is built entirely online, including our customer service. Although you may sometimes receive an automated response, all communication channels are managed by real people who are focused on helping you quickly and efficiently.
Almost all questions are answered within 24 hours.