Is something wrong with your order? Contact us. Please do this within 30 days of delivery. After 30 days, we usually can't handle your report any more.
Received the wrong product? Send us your order number and a photo of the product you received. Make sure the label is easy to see.
Is a product missing? Send us your order number and tell us which product is missing. We'll then send you a short form in the same conversation. Fill it in on your phone or computer, including the signature box. You don't need to print it. Send the form back in the same conversation.
We'll check your report. For a wrong product, you'll get an email with the outcome within 1 working day. For a missing product, it takes 2 working days on average after we receive your form.
Then we'll agree with you in the conversation what happens next: we send the product again or you get your money back.