If the contents of your order are incomplete or differ from what you ordered, we kindly request you to contact our customer service immediately. You can reach us by email at [email protected] or visit our contact page for more information.

In this e-mail, please include your order number and, if possible, attach a photo of the products received or an accurate description of what is missing. Please also let us know if the parcel may have been opened on arrival. This is important for us to assess whether there may have been theft or a mistake when putting together your order in our warehouse.

By providing this information, we can serve you faster and more effectively. We will then ensure that the missing items are sent back soon or that we find a suitable solution.