Not shipped yet? Then contact us as soon as possible with your order number. We check straight away if your parcel is already packed. If it is not packed yet, we cancel your order. You get your money back to the payment method you used. It is in your account within 1 to 5 working days. Did you pay later, for example with Klarna? Then your invoice there is cancelled. We pack orders quickly, so it does not always work. Do you want to cancel only part of the order or change something? Then a colleague arranges it and emails you within 1 working day.
Already shipped, but not delivered yet? Then it can no longer be cancelled. Refuse the parcel at delivery. Tell the driver: “I want to return this order to the sender.” The parcel comes back to us for free and you do not need a return label. Is the parcel on its way back? Then contact us to get your money back.
Already have the parcel? Then register a return at https://bono-couk.returnless.com/en. You pay for the label in the portal. The product must be unopened and sealed.