Unfortunately, it is not possible to change or cancel your order after it has been placed. This is because we are very efficient in our warehouse and orders are prepared for shipment immediately. However, you still have the option to return or refuse the package upon delivery. If you decide not to accept the package, you can easily let the delivery driver know by saying, "I want to return this order to sender." The delivery driver will then take the package.

If you are not at home at the time of delivery and therefore cannot refuse the package at the door, there is no cause for concern. You can easily request a return label through our website by going to https://bono.co.uk/returns. Within 24 hours you will receive a return label, which you can print out and stick on the box to return the package.